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Terms and Conditions

CUSTOMER RESPONSIBILITY FOR SURFACE TESTING

WiseBond™ Epoxy products are sold for specific applications normally for wood and concrete. Application to other types of surfaces such as rubber, tile, laminate, VCT, asphalt, fiberglass, metal, etc may need primers or special preparation methods. WiseBond™ Epoxy always recommends small testing prior to coating your surfaces. This assures our products do not interact incorrectly. We cannot be responsible for incorrect interactions between our products and sub surfaces. WiseBond™ Epoxy cannot be responsible for surface porosity and texture conditions in the field that can critically affect final outcome and finish. It is the customer’s responsibility to obtain technical data sheets from us for review to assure no improper interactions with your surfaces.

WiseBond™ Epoxy’s liability is strictly limited to the replacement of a like amount of original material purchased or a refund. WiseBond™ Epoxy will not be liable for any damages, labor, or other charges as related to the project. Customers are responsible for doing proper moisture testing on all surfaces for proper adhesion.

WARRANTIES

WiseBond™ Epoxy, A Division of DeckWise®,The Ipe Clip® Fastener Company, LLC, offers warranties on many of its products which vary by product group/category. Please call or email for copies of warranties PRIOR TO YOUR PURCHASE.  For warranty claim consideration for defective product a warranty claim form must be filed with all necessary information we request to be supplied. Warranties will not be allowed without following our warranty claim procedure. 

Download WiseBond™ Warranty Form

FOOD SAFE

WiseBond™ DEEP Pour™ Epoxy is VOC-Free. We do not have FDA approval certifying direct, long-term contact with food, however once epoxy is fully cured for 30 days, it is an inert plastic and should be fine for incidental exposure to food. It is not antimicrobial. Epoxy is not safe to ingest (liquid or cured). Do not cut on or prepare raw food on epoxy surfaces.

VARIATIONS

Please note that epoxies are specially formulated products. Therefore between batches and orders of our products, there may be slight variations. Always make sure to order enough product for your project. Additional WiseBond™ product from the same matching batch may not be available.  Minor variations between orders and batches are not covered under our epoxy warranty.

If, when applying your epoxy it does not look correct, stop immediately and contact us. We suggest mixing (if applicable) a small amount to apply a test area to assure your satisfaction. Once you have applied the final product, if something is wrong or ‘off’, WiseBond™ Epoxy will not and cannot be responsible if prior testing was not done.

VOC REGULATIONS

WiseBond™ Epoxy is a zero VOC product with 100% solids. Please be aware that recent changes to environmental laws regulating VOC’s vary widely by state and even within certain states.

PACKAGING

Photos of product containers and packaging are representative only. Actual exterior labeling, containers, and packaging may vary slightly from catalog, social media or other website photos. We do assure that all of our products are shipped 100% as described on our website and published technical data sheets.

DISCOUNTS 

Discounts and discount codes are not valid after purchases. Discounts may only be used at the time of purchase. They will not be recognized after the purchase is made.